How do I claim for a warranty?

 

• Scan the QR code (Included in the Packaging Box) to register the Warranty.
• Please send an email to services@lumiford.com or call at 080-35430013 with the details of the product issue.
• Please include / inform your order details in the email.

 

What is not covered under warranty?

• Products purchased from unauthorized resellers
• Lost or stolen products
• Products purchased over 12 months ago
• Non quality-related issue
• Free products
• Accidental damage
• Intentional physical damage

What is covered under warranty?

• Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and the purpose for which the product was designed.
• This limited warranty is only valid in India, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Lumiford or Lumiford authorized service partner.
• Lumiford may conduct diagnostic tests on customer’s products to identify the causes of failures/defects.
• Lumiford will determine whether a product is "Out of Warranty" at the company’s discretion according to the standards listed below. Repair of "Out of Warranty" products shall be separately quoted by Lumifordauthorized service partner and respective service shall be provided upon service fee payment.
• Violations against warranty, including but not limited to customer-induced damage, such as self-repairs, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, and so on
• Invalid warranty
• Expired warranty
• The warranty does not cover natural wear & tear, usage under extreme conditions, damage due to improper care (accident, misuse or negligence) and damage caused by acts of God such as floods, fires or earthquakes.
• If any damage occurs in/on the outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
• Unfortunately, there are some websites and dealers who claim to be authorized Lumiford resellers but they are not. Products sold on these websites or from these dealers do not carry a warranty from Lumiford. When you purchase products from an unauthorised website or dealer you are taking a risk, because these products may be counterfeit, used, or defective. Please protect yourself and your Lumiford product by ensuring that you only purchase Lumiford products from an Authorised Lumiford Dealer.

 

SHIPPING

Lumiford will be responsible for shipping the product to the Customer after replacement only. The Customer is responsible for all shipping / handling charges related to sending the product to the authorized service center. Products must be shipped in their original packaging or otherwise suitably protected to avoid damage during shipping. Lumiford will not be responsible for any damage incurred during shipment. Lumiford will only be responsible for packages that are verified as having been received into its warehouse via a shipment tracking number provided by the Customer’s shipping agency.

 

To see a list of Lumiford authorized dealers, please call 080-35430013